Delivery in Europe
We deliver to all areas of the universe accessible to our unicorns.
In Europe, we deliver to Andorra, Austria, Denmark, Estonia, Finland, Italy, Latvia, Lithuania, Portugal, Poland, Vatican City State, Ireland, Malta, Netherlands, Norway, Slovakia, Slovenia, Sweden, Monaco, Germany, Switzerland, Cyprus, Greece
Deliveries to these countries are made either by Colissimo domicile without signature.
Deliveries in Belgium, Luxembourg and Spain are handled either by Mondial Relay or Colissimo domicile without signature.
If you wish to be delivered in France or in an overseas territory, you will have to order directly on the Merci Handy FR website.
Deliveries are made by Colissimo domicile without signature and by Mondial Relay in a relay point.
It takes 4 to 6 working days to be delivered in Europe depending on the delivery method you have chosen.
How do I get my tracking number ? :
Your tracking number will be sent in the order confirmation email (with a couple of kind words, as a bonus). You will be notified by email of the progress of the delivery.
If you haven't received it, don't hesitate to contact us by email, or by phone.
You will have to specify: the number of your order, the returned product(s), the reason(s) for the return as well as a request for reimbursement by filling in this form to be slipped into your package.
The return address is as follows:
47B Rue des Vinaigriers
We advise you to choose a mode of transport with a tracking number. Without a tracking number, we will not accept any claim. If the article is refused by Merci Handy, it is sent back to the Customer at Merci Handy's expense without the Customer being able to demand any compensation.